Full-time Patient Appointment Technician
About The Position
FULL-TIME Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners – as well as federal, state and local governments – GCE is one of the country’s largest private employers of persons with disabilities. Learn more at GCE.org. Overview The Patient Appointing Technician (PAT) shall schedule appointments in the Composite Health Care System (CHCS)/Armed Forces Longitudinal Technology Application (AHLTA) for primary, specialty and subspecialty medical care. The PAT shall perform the appointment process to include scheduling, rescheduling, and/or cancelling appointments as needed, including appointments for consult/referral specialty care in a Medical Treatment Facility (MTF), a civilian facility, via telephone or secure messaging. PAT responsibilities also include facilitating the recapture of MTF direct care capabilities, tracking the referral to closure, and returning all results of treatment to a clear, legible, Health Insurance Portability and Accountability Act (HIPAA) compliant report of the patient’s medical record (CLR).
Requirements
- Must have experience in a customer service-related industry. Training and experience in medical office scheduling preferred.
- Experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input).
- Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint)
- Strong attention to detail and organizational skills
- Must be able to obtain and maintain a position of public trust vetting.
- Must be able to pass a government security investigation and must meet eligibility requirements.
- U.S. Citizenship (required per government contract)
- Must be able to remain in a stationary computer position for extended periods.
- Must be able to use hands and fingers to type.
- Must be able to reach with hands and arms for using a computer.
Nice To Haves
- Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint)
- Training and experience in medical office scheduling preferred.
Responsibilities
- schedule appointments in the Composite Health Care System (CHCS)/Armed Forces Longitudinal Technology Application (AHLTA) for primary, specialty and subspecialty medical care
- perform the appointment process to include scheduling, rescheduling, and/or cancelling appointments as needed, including appointments for consult/referral specialty care in a Medical Treatment Facility (MTF), a civilian facility, via telephone or secure messaging
- facilitating the recapture of MTF direct care capabilities
- tracking the referral to closure
- returning all results of treatment to a clear, legible, Health Insurance Portability and Accountability Act (HIPAA) compliant report of the patient’s medical record (CLR)
Benefits
- At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan.
- In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
