Patient Appointment Scheduler- remote work option available

Carillion Health System • Roanoke, VA

326d • Remote

About The Position

As a Patient Appointment Scheduler at Carilion Clinic, you will play a crucial role in scheduling patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia. This position requires receiving inbound calls and placing outbound calls in a high call volume environment. Critical thinking skills and excellent customer service are essential, and being bilingual is a plus. The role is based in Roanoke, VA, and offers a remote work option for candidates living within 2 hours or 120 miles of Roanoke.

Requirements

• High school diploma or equivalent required.
• Three years of experience in a customer service or call center position, preferably in healthcare.
• Minimum typing speed of 35 words per minute.
• Ability to work with diverse groups under stressful conditions.
• Ability to process a high volume of calls in a technologically intensive environment.
• Effective multitasking skills.
• Knowledge of medical terminology and Microsoft software applications preferred.
• Bilingual preferred.

Nice To Haves

• Associates Degree or continued administrative education preferred.

Responsibilities

• Schedule patients for appointments with multiple specialty practices.
• Handle inbound and outbound calls in a high call volume environment.
• Utilize critical thinking skills to address patient needs.
• Provide excellent customer service to patients and healthcare providers.

Benefits

• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Comprehensive Medical, Dental, & Vision Benefits
• Flexible Work Arrangements/Schedules
• Remote Work Options
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED