Patient Appointment Scheduler- remote work option available

Carillion Health System-posted 11 months ago

Full-time • Entry Level

Remote • Roanoke, VA

Hospitals

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As a Patient Appointment Scheduler at Carilion Clinic, you will play a crucial role in scheduling patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia. This position requires receiving inbound calls and placing outbound calls in a high call volume environment. Critical thinking skills and excellent customer service are essential, and being bilingual is a plus. The role is based in Roanoke, VA, and offers a remote work option for candidates living within 2 hours or 120 miles of Roanoke.

Schedule patients for appointments with multiple specialty practices.
Handle inbound and outbound calls in a high call volume environment.
Utilize critical thinking skills to address patient needs.
Provide excellent customer service to patients and healthcare providers.

High school diploma or equivalent required.
Three years of experience in a customer service or call center position, preferably in healthcare.
Minimum typing speed of 35 words per minute.
Ability to work with diverse groups under stressful conditions.
Ability to process a high volume of calls in a technologically intensive environment.
Effective multitasking skills.
Knowledge of medical terminology and Microsoft software applications preferred.
Bilingual preferred.

Associates Degree or continued administrative education preferred.

Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Comprehensive Medical, Dental, & Vision Benefits
Flexible Work Arrangements/Schedules
Remote Work Options
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Virgin Pulse
Discounts on childcare
Continued education and training

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