Patient Appointment Scheduler- remote work option available

Carilion Clinic • Roanoke, VA

118d • Remote

About The Position

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader. Schedules patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia. Receives inbound calls and places outbound calls in a high call volume environment. Critical thinking skills required. Excellent customer service is needed. Bilingual is a plus. Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Requirements

• High school diploma or equivalent required.
• Three years experience in a customer service or call center position, preferably in a healthcare.
• Minimum typing speed of 35 words per minute.
• Ability to work with diverse groups under stressful conditions.
• Ability to process a high volume of calls in information and technologically intensive environment.
• Effective multitasking is essential.
• Knowledge of medical terminology and Microsoft software applications preferred.

Nice To Haves

• Associates Degree or continued administrative education preferred.
• Bilingual preferred.

Responsibilities

• Schedules patients for appointments with multiple specialty practices across a wide geographic range throughout western Virginia.
• Receives inbound calls and places outbound calls in a high call volume environment.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED