Patient Appointment Coordinator - Dean McGee Oklahoma Health Center

OU Health•Oklahoma City, OK

About The Position

General Description: Schedules patient testing/procedures/admissions; obtains pre- cert/authorization numbers and enters in the scheduling or registration system; obtains and enters accurate insurance information; answers incoming phone calls.

Requirements

High school diploma or GED required.
None required.
Communication - communicates clearly and concisely, verbally and in writing.
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
Interpersonal skills - able to work effectively with other employees, patients and external parties.
PC skills - demonstrates proficiency in PC applications as required.
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems.
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately.

Nice To Haves

1 or more years of work experience in scheduling preferred.

Responsibilities

Answer telephone in a timely and professional manner.
Schedules all patients for ancillary, surgical, and medical testing/procedures/admissions through the Meditech scheduling module.
Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network or of any carrier that may result in a decrease on benefits.
Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module.
Ensure that any edits performed in the scheduling module are also duplicated in the admissions module.
Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time.
Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system.
Select the correct patient medical record number consistently.
Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available.
Utilize appropriate method/tool to communicate with Patient Access and other facility departments, as necessary.
Edit medical accounts to a PRE status per facility or SSC standards and guidelines.
Receive, maintain, and index physician orders per facility and SSC standards and guidelines.
Attends in-service presentations and completes mandatory education week.
Performs other duties as assigned.