Patient Appointment Coordinator - Island Primary Care - Orcas Island, Full-Time, Day Shift

Island Health Careers•Eastsound, WA

4d•$19 - $29•Onsite

About The Position

In the Patient Appointment Coordinator role, you will play a key role in the department, as you will be responsible for acting as a patient advocate at all times. This position schedules and confirms appointments, verifies patient insurance eligibility, assists patients upon check-in and check-out, prepares documents for clinic appointment, enters patient demographic and insurance data into electronic medical record and offers other administrative office support. What you will be doing: Warmly and professionally greets and registers patients with a smile. Verifies insurance and demographic data and updates information as needed. Schedules appointments for medical providers. Calls patients with appointment reminders. Work patient electronic worklists. Prepares patient record for appointments, print routing slips, and fills out other documents as needed. Prepares deposits and daily income summaries. Receives cash and insurance payments. Collaborates with the Orcas Patient Liaison to assist patient scheduling and coordination of services. Picks-up, sends, and distributes mail from post office. Initiates and assists with patient release of records. Assists with closing the office. What you will bring to the role: Demonstrated communication skills consistent with Island Hospital’s mission, vision, values and Promise. Planning, organization and prioritization skills with demonstrated evidence of critical thinking, problem solving and analytical processing ability. Self-motivated, flexible and has the ability work independently and in a team environment, with strong ethical standards. Adaptability and flexibility to facilitate change while meeting multiple demands and priorities of a challenging position and workload. Ability to develop and maintain strong interpersonal relationships with staff at all levels of the organization with a focus on forming partnerships with key stakeholders to achieve an optimal patient care experience and support Island Hospital’s strategic goals. Ability to work collaboratively in cross-functional teams and build positive relationships with clinicians, leaders, and other stakeholders.

Requirements

Demonstrated communication skills consistent with Island Hospital’s mission, vision, values and Promise
Planning, organization and prioritization skills with demonstrated evidence of critical thinking, problem solving and analytical processing ability
Self-motivated, flexible and has the ability work independently and in a team environment, with strong ethical standards
Adaptability and flexibility to facilitate change while meeting multiple demands and priorities of a challenging position and workload
Ability to develop and maintain strong interpersonal relationships with staff at all levels of the organization with a focus on forming partnerships with key stakeholders to achieve an optimal patient care experience and support Island Hospital’s strategic goals
Ability to work collaboratively in cross-functional teams and build positive relationships with clinicians, leaders, and other stakeholders
High School Diploma required, advanced education preferred

Nice To Haves

Previous experience in a physician clinic setting strongly preferred

Responsibilities

Schedules and confirms appointments
Verifies patient insurance eligibility
Assists patients upon check-in and check-out
Prepares documents for clinic appointment
Enters patient demographic and insurance data into electronic medical record
Greets and registers patients
Updates patient information
Schedules appointments for medical providers
Calls patients with appointment reminders
Works patient electronic worklists
Prepares patient record for appointments
Prepares deposits and daily income summaries
Receives cash and insurance payments
Collaborates with the Orcas Patient Liaison to assist patient scheduling and coordination of services
Picks-up, sends, and distributes mail from post office
Initiates and assists with patient release of records
Assists with closing the office