Patient and Provider Engagement Manager

Accessia Health

6d

About The Position

Accessia Health is seeking a mission-driven Patient and Provider Engagement Manager to help expand our impact and strengthen connections with the communities we serve. If you are passionate about improving access to care, skilled at turning data into strategy, and energized by collaborative outreach, this role offers the opportunity to make a measurable difference in the lives of patients and providers nationwide. As the Patient and Provider Engagement Manager, you will play a critical role in advancing Accessia Health's mission by using data-driven insights, strategic communication, and community partnerships to increase awareness and participation in our programs. This position operates at the intersection of program strategy, patient experience, data analytics, and communications, ensuring that engagement efforts are meaningful, equitable, and aligned with organizational goals. This role requires travel up to 30%, including conferences, provider visits, community events, and partnership development engagements.

Requirements

• Bachelor's degree in Public Health, Communications, Health Administration, Business, or related field required.
• At least five (5) years of experience in healthcare outreach, community engagement, or program management-preferably in nonprofit or healthcare settings.
• Experience with data analysis, CRM systems, and converting insights into actionable strategy.
• Strong project management and partnership-building skills.
• Proficiency in analytical tools (Excel, Tableau, or similar).
• Excellent communication and presentation abilities; culturally responsive and empathetic.
• Microsoft Office proficiency and experience with CRM/case management systems.

Nice To Haves

• Bilingual proficiency (Spanish/English or additional languages) preferred.

Responsibilities

• Analyze patient and provider data to identify trends, unmet needs, and engagement opportunities.
• Develop dashboards and reports that measure program reach and engagement outcomes.
• Collaborate with cross-functional teams to segment audiences and shape outreach strategies.
• Identify underserved populations and guide targeted outreach efforts.
• Maintain data quality and ensure compliance in all reporting.
• Work with Marketing and Communications to design and execute data-driven engagement campaigns.
• Establish annual outreach goals, KPIs, and reporting structures to track impact.
• Tailor messaging and strategies to key audiences based on data and insights.
• Build and manage partnerships with healthcare providers, advocacy groups, and community organizations.
• Represent Accessia Health at conferences, webinars, and community events.
• Engage patient communities to gather feedback, understand barriers, and promote program access.
• Support providers with educational materials and information about available programs.
• Collaborate with Communications to ensure materials are clear, inclusive, and accessible.
• Incorporate patient and provider feedback into program improvement.
• Serve as the connector between Programs, Data Analytics, and Communications teams.
• Provide insights that inform program expansion, outreach strategy, and health equity initiatives.
• Support Development and Communications in elevating patient stories and community impact.
• Ensure consistent, compliant, mission-aligned practices across engagement activities.

Benefits

• A mission-driven, people-centered culture.
• Opportunities for professional development and leadership growth.
• The chance to directly impact the lives of patients and families nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager