Patient and Insurance Collections Specialist

Healing Partners•Sparks, MD

2d•$19 - $21•Hybrid

About The Position

As industry-leading wound care providers, Healing Partners propel standard Skilled Nursing Facility wound care to a completely different level. Our multifaceted approach relieves various burdens – clinical, operational, financial, and practical – from busy owners, administrators, and employees, freeing each staff member to focus optimally on his or her responsibilities and improve overall facility management. BENEFITS OF WORKING WITH HEALING PARTNERS: Competitive rate Monday-Friday day schedule Benefits: Medical, Dental, Vision, eligible on date of hire Employee Assistance Program (EAP) Health Savings Account (HSA) Dependent Care FSA 401k, Short Term/Long Term disability and life insurance Tuition Reimbursement Discount Programs Patient and Insurance Collections Specialist Job Responsibilities: The Patient and Insurance Collection Specialist will review unpaid secondary claims by researching through websites/portals, determining collectible dollars, and completing adjustments as appropriate. The Patient and Insurance Collection Specialist will also be responsible for answering patient inquiries. The position will report directly to the Revenue Cycle Manager of Collections.

Requirements

High School Diploma or equivalent
1 year of physician billing and/or accounts receivable follow up experience
Knowledge of Insurance billing and reimbursement guidelines
Detail-oriented, problem solver/analytical, flexible, and self-motivated
Proficiency with Microsoft (Outlook, Office Word, and Excel)
Organized, ability to multi-task in a fast-paced environment
Works well independently and in a team setting
Ability to type 45+ words per minute
Ability to sit at a desk and look at a screen for long periods of time
Ability to speak on the phone to customers verbally

Responsibilities

Review unpaid/denied secondary claims and determine if they are billed correctly and/or collectible.
Research and rebill claims to appropriate insurance for (109 denials) and update patient chart to reflect correct insurance.
Complete balance adjustments to secondary claims when claim is deemed uncollectible per company policy.
Identify and report any trends with denials for secondary claims.
Review Patient statement before sending through the practice management system.
Answer incoming patient calls regarding billing inquiries by obtaining insurance information, assisting with payment plans, financial hardship applications and taking credit card payments.