Patient and Guest Relations Specialist
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About The Position
Since 1887, Crouse Health has been a leading healthcare provider in Central New York. We've combined a family-friendly culture with a passion to provide the best care, which creates an environment where both patients and team members feel valued. Crouse Health offers a full range of general and specialty care, inpatient and outpatient services, as well as community health education and outreach programs. The Patient and Guest Relations Specialist assists in providing support services necessary for maintaining customer satisfaction through the role of patient advocate for the hospital and Medical Staff. Support services include receipt of, investigation and coordination of responses to patient and family concerns surrounding the care and services provided at Crouse Hospital and its associated facilities. Position also provides compliment management through data entry to Patient Feedback with related investigation and follow through. Additionally, the Patient and Guest Relations Specialist provides oversight of statistical information related to compliment and complaint reporting.
