PATIENT AMBASSADOR (FULL TIME)

Compass Group•Johnson City, TN

10d•$18•Onsite

About The Position

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits. Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships. Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Requirements

Possess a thorough knowledge of office procedures and contract administration.
Ability to use working knowledge of the environment to meet established goals and objectives.
Fiscal and budgetary skills.

Nice To Haves

Prior patient ambassador experience is preferred.

Responsibilities

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
Supports client satisfaction at a level that ensures account retention.
Promotes client awareness of the Patient Experience Program.
Assists in customizing programs to meet each account's unique needs as required.
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
Assists in effective employee relations programs at unit site.
Encourages employee creativity and innovation.
Provides recognition for employee when programs are implemented with success.
Completes housekeeping tasks when requested by customer or patients.
Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
Performs other duties as assigned.