Patient Ambassador (Phones, Scheduling, Admin, Customer Service)

Kozlowski DePascale Orthodontics • New London, CT

5d

About The Position

This listing is to gather a pool of candidates for our next opportunity. We do not have a current opening, but applicants will receive an opportunity to come in for an open house and meet the team and be shortlisted for our next available opening. NO PHONE CALLS, PLEASE. Summary of Position: The Patient Ambassador is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

Requirements

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Excellent customer service experience
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Attention to detail
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Computer skills: Microsoft office and Web Browser
• Telephone skills: Proper telephone etiquette and information gathering skills
• High-School Diploma Required
• 1-3 Years Relative Experience

Responsibilities

• Be the front-facing patient liason for the practice
• Schedule, authorize and send pertinent medical records/orders for appointments
• Handle a high quantity of patient phone calls
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Benefits

• In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options. Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED