PATIENT AMBASSADOR (FULL TIME)

Compass Group•Albany, GA

13d•$17•Onsite

About The Position

Summary: As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits. Crothall Healthcare provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market leader in Environmental Services (EVS), and many of the almost 1,300 accounts it serves are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work, and Best Place to Work in Pennsylvania, since 2013. Crothall has almost 30,000 dedicated team members across its core services, which include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Requirements

Possess a thorough knowledge of office procedures and contract administration.
Ability to use working knowledge of the environment to meet established goals and objectives.
Fiscal and budgetary skills.

Nice To Haves

Prior customer service or patient services experience is preferred.

Responsibilities

Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
Supports client satisfaction at a level that ensures account retention.
Promotes client awareness of the Patient Experience Program.
Assists in customizing programs to meet each account's unique needs as required.
Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
Assists in effective employee relations programs at unit site.
Encourages employee creativity and innovation.
Provides recognition for employee when programs are implemented with success.
Completes housekeeping tasks when requested by customer or patients.
Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
Performs other duties as assigned.