Patient Ambassador

HHS • Cincinnati, OH

47d • $17 • Onsite

About The Position

Responsibilities Monitor patient satisfaction scores and assess action plans for improvement Provide department leadership with weekly reports and a detailed review Create reports, monitor trends, and implement action plans Round on patients to assess satisfaction and set service expectations Perform service recovery as needed to resolve issues Assist department leadership in training and reinforce communication skills (AIDET) with team members Collaborate with the guest services department to align action items to improve patient satisfaction Assist team members and management as needed to help the department operate efficiently Qualifications Must be at least 18 years old Communicate effectively and work well in a team environment Friendly, outgoing, and engaging personality Excellent professional written and verbal communication skills Organized with an eye for detail Must practice good personal hygiene, be neatly groomed, and be in uniform GED or high school diploma Preferred: Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare) Benefits We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities. Paid Time Off Medical Dental 401K Short Term Disability Voluntary Life Safety Incentive Program Important to Know Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S. Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place. Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. About HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. - Billing Identifier: CC 3166 Hourly HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. What We Do: We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

• Must be at least 18 years old
• Communicate effectively and work well in a team environment
• Friendly, outgoing, and engaging personality
• Excellent professional written and verbal communication skills
• Organized with an eye for detail
• Must practice good personal hygiene, be neatly groomed, and be in uniform
• GED or high school diploma
• Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.

Nice To Haves

• Housekeeping experience (cleaning, environmental services, custodian, janitorial, room attendant, floor care technician, hotel operations, patient care, patient experience, healthcare)

Responsibilities

• Monitor patient satisfaction scores and assess action plans for improvement
• Provide department leadership with weekly reports and a detailed review
• Create reports, monitor trends, and implement action plans
• Round on patients to assess satisfaction and set service expectations
• Perform service recovery as needed to resolve issues
• Assist department leadership in training and reinforce communication skills (AIDET) with team members
• Collaborate with the guest services department to align action items to improve patient satisfaction
• Assist team members and management as needed to help the department operate efficiently

Benefits

• We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.
• Paid Time Off
• Medical
• Dental
• 401K
• Short Term Disability
• Voluntary Life
• Safety Incentive Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees