Patient Ambassador - 2nd Shift

Xanitos•Houston, TX

11d•$20•Onsite

About The Position

Xanitos, Inc. is a management company that provides hospital housekeeping, patient transport, and central laundries services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs. Xanitos is hiring FULL TIME Environmental Services Patient Ambassador for 2nd Shift at Memorial Hermann- Texas Medical Center in Houston, TX. Please review below for job qualifications. Immediate Offers will be Extended for Qualified Candidates! Bilingual a plus Pay $20.00 an hour Shift Time: 3pm to 11:30pm Rotational Weekends Job Overview: The Environmental Service Patient Ambassador may work in any location on client premises. The general responsibilities of the position include those listed below, but Xanitos may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities, client requirements and applicable industry standards. Daily Responsibilities: Greets/meets patients as admitted each day and during stay. Educates patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service. Identifies through interviews, discussions or observations opportunities to improve inpatient experience. Works collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches.” Dispatches concerns regarding other department services to appropriate personnel. Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution. Connects with each patient prior to discharge to ensure stay was fully satisfying. Provides each patient a business card. Provides supportive, caring, “obsessive” attention to patients who complain about EVS. Relates in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors. Completes the required amount of Patient Satisfaction surveys for both Environmental and Patient Transportation services. Implements and administers any special patient focus programs. Obtains materials, arranges distribution. Orders, receives, and arranges distribution of tent cards. Organizes “morning policing” and evening “turndown” service into meaningful CLEAN & INTERACT programs. Maintains tight control over quality of these programs. Arranges and administers post-discharge mailing program. Obtains materials/cards. Serves as additional “uniform monitors” to ensure that all public and patient area staff is in hotel-style uniforms. Creatively develops and implements programs designed to reach and exceed 85% on the Press-Ganey Surveys. Designs special hospitality initiatives/campaigns to include buttons, posters, balloons, special events, etc. Develops Supervisor-Patient Contact Program. Research what other departments and other Xanitos accounts are doing with hospitality. Maintains liaison with external patient polling service (i.e. Parkside; Press-Ganey; Gallup; Tenet PSMS). Work closely with them on improvement strategy. Works closely with other departments to ensure customer satisfaction with the Xanitos Program. Maintains thorough records of all patient admissions and stayovers; maintains thorough record of contact with patients. Administers formal interview program utilizing questionnaire. Scores results and prepares monthly statistical reports and graphs. Maintains careful records of financial expenditures on hospitality. Monitors Patient and Client Surveys. Calculates survey results and tracks trends as needed. Performs assignments as directed. Maintains a positive attitude – Exudes a “can-do” image at all times.

Requirements

Ability to communicate effectively in written format and oral presentations
Ability to multi-tasks and establish priorities
Ability to maintain organization in a changing environment
Exhibit initiative, responsibility, flexibility, and leadership
Possess a thorough knowledge of contract administration and office procedures
Post-Offer Medical, Background Screening and Drug Test required
Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment unless they request and are granted a medical or religious exemption.
High school diploma or general education degree (GED); or equivalent required.

Nice To Haves

Bilingual a plus

Responsibilities

Greets/meets patients as admitted each day and during stay.
Educates patients on services provided by Environmental Services and Patient Transportation; probes for concerns, needs, and impressions of service.
Identifies through interviews, discussions or observations opportunities to improve inpatient experience.
Works collaboratively with housekeepers and supervisors to enhance inpatient experience—resolving patient concerns, addressing special requests, providing creative “touches.”
Dispatches concerns regarding other department services to appropriate personnel.
Follows-up on every concern to ensure that resolution occurs and that patient perceives this resolution.
Connects with each patient prior to discharge to ensure stay was fully satisfying. Provides each patient a business card.
Provides supportive, caring, “obsessive” attention to patients who complain about EVS.
Relates in a positive, can-do spirit to housekeepers, nursing and department personnel and visitors.
Completes the required amount of Patient Satisfaction surveys for both Environmental and Patient Transportation services.
Implements and administers any special patient focus programs. Obtains materials, arranges distribution.
Orders, receives, and arranges distribution of tent cards.
Organizes “morning policing” and evening “turndown” service into meaningful CLEAN & INTERACT programs. Maintains tight control over quality of these programs.
Arranges and administers post-discharge mailing program. Obtains materials/cards.
Serves as additional “uniform monitors” to ensure that all public and patient area staff is in hotel-style uniforms.
Creatively develops and implements programs designed to reach and exceed 85% on the Press-Ganey Surveys.
Designs special hospitality initiatives/campaigns to include buttons, posters, balloons, special events, etc.
Develops Supervisor-Patient Contact Program.
Research what other departments and other Xanitos accounts are doing with hospitality.
Maintains liaison with external patient polling service (i.e. Parkside; Press-Ganey; Gallup; Tenet PSMS). Work closely with them on improvement strategy.
Works closely with other departments to ensure customer satisfaction with the Xanitos Program.
Maintains thorough records of all patient admissions and stayovers; maintains thorough record of contact with patients.
Administers formal interview program utilizing questionnaire. Scores results and prepares monthly statistical reports and graphs.
Maintains careful records of financial expenditures on hospitality.
Monitors Patient and Client Surveys. Calculates survey results and tracks trends as needed.
Performs assignments as directed.
Maintains a positive attitude – Exudes a “can-do” image at all times.