PATIENT AMBASSADOR (FULL TIME)

Compass Group • MD

85d • $19 - $19

About The Position

We are hiring immediately for a full time PATIENT AMBASSADOR position at UM St. Joseph's Medical Center, Towson, MD 21204. The schedule is full time, Monday through Friday, with hours that may vary, including rotating weekends and holidays. More details will be provided during the interview. The fixed pay rate is $19.00 per hour. As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit, responsible for completing all assigned patient interviews and new admission visits.

Requirements

• Previous hospitality and customer service experience is preferred.
• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely manner.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) for full-time positions.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees