Patient Ambassador, EVS - Vanderbilt University Medical Center
About The Position
The Patient Ambassador plays a vital role in ensuring a positive patient experience by proactively engaging with patients on priority units and newly admitted patients within the hospital. The Ambassador will follow a structured script and adhere to training guidelines provided by Aramark to perform daily patient rounds, setting clear expectations for environmental services and addressing any concerns or service recovery needs in real time. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Requirements
- Requires 1-2 years of experience in Environmental Services within a healthcare setting
- Ability to communicate (both verbal and written) effectively
- Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions
- Basic knowledge of infection control procedures and universal precautions and work independently after appropriate training and instruction
- Maintain a friendly and efficient service attitude towards customers, co-workers, and clients
Nice To Haves
- Customer service experience a plus
Responsibilities
- Perform patient rounding
- Serves as liaison between patients, families, guests, and staff to promote a positive patient experience
- Receives and documents complaints and compliments, and report in real-time to resolve
- Engages relevant clinical or management staff to evaluate and respond to patients needs
- Establish and encourage open communication to enhance the overall quality of service
- Follow all facility and departmental policies and procedures
- Maintains an accurate record keeping system for quality control systems
- Adheres to all established systems and training programs to provide a safe working environment
- Complies with all OSHA regulations and other local, state, and federal government regulations
- Maintains compliance with Aramark's standards of operation and client contract
- Maintains all records and reports necessary to comply with Aramark, government, and accrediting agency standards, regulations, and codes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
