Patient Affairs Coordinator - Emergency Dept, PT Nights

Piedmont Healthcare • Athens, GA

53d

About The Position

Overview: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff. Physicians, Leadership and patient experience department. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Supports the ED staff and case management by assisting with patient social issues; including arranging care for assault patients, facilitate post mortem care (including organ donation as appropriate), family grieving and family support in critical situations. Responsibilities: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff. Physicians, Leadership and patient experience department. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Supports the ED staff and case management by assisting with patient social issues; including arranging care for assault patients, facilitate post mortem care (including organ donation as appropriate), family grieving and family support in critical situations.

Requirements

• Associates Degree Required
• 2 years of experience in a healthcare or social service setting.
• Four years of additional related work experience can be substituted for degree requirement Required

Nice To Haves

• Bachelors Degree with an emphasis in social and behavior science or public relations-related field Preferred

Responsibilities

• Serves as a liaison between the organization, patients, and patients' relatives.
• Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff. Physicians, Leadership and patient experience department.
• Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.
• Supports the ED staff and case management by assisting with patient social issues; including arranging care for assault patients, facilitate post mortem care (including organ donation as appropriate), family grieving and family support in critical situations.

What This Job Offers

• Job Type: Part-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees