Patient Advocate

Your Health Organization • Chapin, SC

415d • $36,000 - $42,000

About The Position

The Patient Advocate plays a crucial role in ensuring effective communication between patients and healthcare providers. This position is responsible for managing patient inquiries, scheduling appointments, maintaining accurate patient records, and providing exceptional customer service. The Patient Advocate collaborates with healthcare teams to facilitate patient care and addresses any insurance-related issues, ensuring a smooth experience for patients.

Requirements

• Strong communication skills.
• Ability to provide compassionate and empathetic customer service.
• Attention to detail for maintaining accurate patient records.
• Basic knowledge of insurance verification processes.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with medical terminology.
• Proficiency in using healthcare software systems.

Responsibilities

• Answer calls timely and provide exceptional customer service to patients.
• Schedule appointments for patients with healthcare providers based on availability and urgency.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and adherence to privacy regulations.
• Collaborate with healthcare providers and staff to ensure optimal scheduling and coordination of patient care.
• Verify insurance coverage and eligibility for patients, documenting insurance information accurately.
• Collect balances, co-pays, and outstanding payments from patients prior to their visit.
• Communicate with patients, families, and caregivers to gather necessary information and provide pre-appointment instructions.
• Foster effective communication between care teams to facilitate coordinated care.
• Perform general administrative tasks and support other staff as needed.
• Utilize the company's software systems to enhance patient care and staff productivity.

Benefits

• Full-time position with competitive salary.
• Opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed