Patient Advocate

WELLSPACE HEALTH • Sacramento, CA

4d • $27 - $36

About The Position

The Patient Advocate is responsible for providing resources to our patients in the community. Along with providing resources, the patient advocate is a liaison between the patient and other services the patient needs. Responsible for educating patients, communicating with charities and other programs to assist patients.

Requirements

• High School diploma or equivalent.
• Associates degree in related field preferred OR equivalent experience in a medical environment including patient outreach/advocacy.
• At least one year experience in a hospital setting is preferred.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Computer (PC) literate in Microsoft Word, Excel, Powerpoint and Outlook email.
• Ability to perform administrative tasks which includes, but is not limited to communication, technology, organization, planning and problem-solving.
• Provide physical assistance within the Health Center when needed.
• Exceptional interpersonal skills.
• Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Responsibilities

• Screen uninsured patients in an effort to determine if the patient is a viable candidate for Medi-Cal or charity assistance.
• Maintain up-to-date knowledge of Medi-Cal application process and benefits coordination.
• Record, review, and take steps to follow-up with patients.
• Create and sustain record of files within the EHR system.
• Provide resources to patients within the community.
• Participate in community outreach to increase patient understanding and support from external agencies.
• Keep a current list of community resources, update periodically, available for both patients and staff.
• Other duties as assigned.

Benefits

• Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
• Paid bereavement and jury duty leave
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED