Patient Advocate, Cleveland Clinic - Mercy Hospital, Bilingual (Spanish) Preferred

Centauri Health Solutions • Canton, OH

3d • Onsite

About The Position

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com. Who You Are Are you devoted, compassionate, and enjoy being on the front lines in healthcare, changing the lives of your patients? Do you aim to provide the same level of care and commitment to your patients that you would to your own family member, never sacrificing quality over quantity? Are you passionate about getting to the root cause of a patient’s conditions and ensuring the highest possible quality of life for those in your care? If you answered yes, we should talk. Role Summary: The Patient Advocate / Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Patient Advocates conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of the benefits application process. The Patient Advocates partner with team members and clients to ensure that patient's and client’s needs are met. Schedule will be Monday - Friday, 9:00 am - 5:30 pm; some travel between other Cleveland Clinic locations may be required. Primary Location: Cleveland Clinic - Mercy Hospital 1320 Mercy Drive Northwest, Canton, OH 44708 Learn more about this position by watching a short interview with a current Centauri associate: https://www.youtube.com/watch?v=PFboT-nT4yg

Requirements

• 2+ years customer service experience
• Must have reliable transportation
• Fluency in Spanish and English Preferred (speak, read, write)
• Must be able to work onsite at hospital facility
• Must be able to work schedule required
• Outstanding communication skills and desire to provide excellent customer service
• A strong concept of patient advocacy and the desire to help someone every day
• A strong work ethic, ability to work independently while making a difference
• Strong computer skills and the ability to multitask while working in a fast-paced environment
• A positive outlook and eagerness to learn
• Consistent punctuality and attendance

Nice To Haves

• Healthcare experience, patient contact experience a strong plus

Responsibilities

• Meet with under-insured or uninsured patients to explore & identify all possible eligibility program solutions/options
• Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
• Interview patients; conduct analysis of potential reimbursement, and determine eligibility
• Introduce services, sets expectations for process and communication to ensure patient understanding
• Partner with patients to ensure patient understanding of process and assist with any questions during the application process
• Obtain and manage all needed forms from patients, and follow up throughout process
• Identify any additional patient needs and direct them to appropriate agencies for assistance
• Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
• Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
• Provide strong client service and collaboration with the team
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

Benefits

• We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities. This position is bonus eligible in accordance with the terms of the Company’s plan. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees