Patient Advocate

Jordan Valley Health•Springfield, MO

5h•Onsite

About The Position

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities by providing comprehensive healthcare services including primary medical, dental, vision, and behavioral health. The Patient Advocate is responsible for scheduling patient appointments through phone correspondence and directing callers to appropriate departments.

Requirements

1 year of progressive work experience in a medical setting
Proficient in Window based computer program

Responsibilities

Maintain HIPAA compliance.
Schedule patient appointments based on patient’s need and scheduling policies and communicate with health care team regarding scheduling issues.
Answers telephone and gives information to callers; routes call to appropriate personnel and/or takes necessary messages.
Works closely with providers and staff to maintain needs of the patient while adhering to scheduling protocols.
Promotes effective working relations and work effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives.
Maintain daily cash balancing and reporting.
Obtain medical information from patient and enter in electronic record.
Obtain payor source information and verify insurance eligibility.
Complete patient follow-up calls as directed, provide follow-up to patients to address barriers to care, and answer questions.
Fill out excuse forms per provider request for patients after they are seen.
Assist patients with connecting to other resources (i.e complete Medicaid applications, slide enrollments, payment agreements, etc.).
Assist patients who have difficulties completing paperwork or understanding information.

Benefits

Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
Pay on Demand Available
Nine paid holidays per year.