River Place Facility - Patient Advocate

River Place Behavioral Health • Laplace, LA

11d

About The Position

PURPOSE STATEMENT:
Support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff.

Requirements

• High school diploma or equivalent required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

Nice To Haves

• Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.
• First aid may be required based on state or facility.

Responsibilities

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
• Perform other functions and tasks as assigned.

What This Job Offers

• Education Level: High school or GED