Patient Advocate - Hospice

ProCare Hospice of Nevada•Paradise, NV

About The Position

Position Summary: The Patient Advocate serves as an extension of the Business Development team, supporting the organization’s mission to ensure every patient and family has access to exceptional end-of-life care. This role focuses on community engagement, marketing, and patient coordination support, with a primary responsibility of assisting in relationship-building with referral sources and ensuring smooth communication between facilities, patients, and the hospice team. The Patient Advocate plays a key role in educating healthcare partners and the community about clear hospice services, supporting patient transitions, and ensuring that the referral and consent processes are managed with compassion, accuracy, and professionalism. This position is responsible for promoting a compassionate and credible image to the community for both themselves and ProCare Hospice of Nevada.

Requirements

High school diploma or equivalent required, associate or bachelor’s degree in healthcare, marketing, or a related field preferred
Minimum one (1) year of experience in healthcare, marketing, customer service, or patient relations (hospice or home health experience preferred)
Strong interpersonal, communication, and presentation skills
Ability to manage multiple priorities with professionalism and sensitivity
Must be able to communicate compassionately with emotional intelligence
Must possess strong organizational and time-management skills
Must successfully completion a background check pursuant to NRS 449.188 and NRS 179A.100 along with a pre-employment drug screen and physical, TB testing, previous employment and reference checking, and an MVR (may include verification of education)
Must be able read, speak, write, and understand the English language
Must be able to handle frequent interruptions
Must be able to cope with emotionally charged situations encompassing patients, families, and other caregivers
Must be able to work independently, effectively managing time for maximum results
Must have reliable transportation, a valid driver’s license, and current auto insurance
Must have CPR/BLS Certification

Nice To Haves

Spanish Speaking (preferred)
hospice or home health experience preferred

Responsibilities

Represents ProCare Hospice in the community through daily visits to referral sources, healthcare facilities, and community partners
Supports the planning and execution of outreach events, health fairs, and community education initiatives
Maintains and distributes marketing materials, ensuring brand consistency and compliance with hospice regulations
Demonstrates effective time management skills by coordinating activities to achieve maximum productivity and efficiency, willingness to adjust or revise work schedules as requested
Conducts or assists in delivering educational in-services for facility staff, medical offices, and community partners on hospice philosophy, eligibility, and services offered
Coordinates scheduling of in-services and track attendance and feedback
Assists in obtaining consent signatures and required forms for hospice admission when appropriate and within scope of practice
Supports the referral process by ensuring timely communication and follow-up between referral sources, the intake department, and clinical team members
Engages in hospice conversations with patients, families, and facility staff under the guidance of the Director of Business Development and/or Business Development Manager
Gathers data on patient referrals to assist with the admission process when requested
Collaborates with members of Business Development Team to follow up on pending referrals, documentation, or patient-related concerns
Tracks and reports patient and referral follow-up outcomes to ensure timely resolution and high-quality customer service
Maintains accurate documentation in the CRM and EHR systems as directed
Is proactive, organized, timely and efficient
Completes assigned projects within specified time frames
Builds and maintains positive working relationships with physicians, discharge planners, social workers, facility staff, and other personnel within the community
Provides exceptional customer service by addressing questions, resolving concerns, and reinforcing the hospice’s commitment to quality and compassion
Has excellent listening skills and ability to understand and empathize with patients, their families, and the professional referral community
Maintains a positive attitude, energy, enthusiasm, initiative, fortitude, perseverance and follow-through with leads and referral sources within the community and always projects a positive, compassionate image as a representative of ProCare Hospice of Nevada
Projects a professional, credible, compassionate image by maintaining above-the-line standards by only representing the positives of ProCare Hospice of Nevada and never indulging in or focusing on negative banter about other agencies, their employees or referral sources, even when it might be true
Adheres to patient rights, abuse reporting, and confidentiality policies
Attends scheduled staff meetings and in-service training
Adheres to the departmental dress code requirements related to personal grooming and attire
Participates in Performance Improvement activities as requested
Demonstrates reliability by making every attempt to report to work on time, providing proper notification for absence or tardiness and follows policies related to time off requests
Assumes responsibility for on-going personal development and continuing education
In the case that a company credit card is issued, this position is required to maintain accurate spending logs, tracking receipts and reasons for purchases. (Expenses must be entered in the system as required by accounting)
Able to manage confidential information
Completes assigned projects within specified time frames
Seeks guidance from higher authority as needed