Patient Advocate

Sarasota Memorial Health Care System • Sarasota, FL

64d

About The Position

Coordinates the patient/family advocacy by handling compliments, complaints and grievances. Facilitates open and effective communication between patients/families and the organization. Manages customer service inquiries related to SMHCS programs and services. Assists with the process for lost and found, working with leadership teams to recover personal belongings when separated from the patient.

Requirements

• Associate degree, or years of related work experience may be substituted for degree requirement on a year for year basis.
• a minimum of three (3) years of experience in customer service, concierge, and/or public relations.

Nice To Haves

• strong computer skills.
• a basic understanding of medical terminology.
• the ability to establish and maintain effective working relationships.
• the ability to meet and communicate with the public in a courteous and professional manner.
• demonstrated initiate and self-direction, the ability to multi-task, and prioritize duties.
• demonstrated telephone, customer service, and communication skills.
• the ability to investigate and resolve patient-related concerns.
• the ability to work effectively with all levels of staff.

What This Job Offers

• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees