Patient Advocate, Days, Quality and Patient Safety
About The Position
With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation’s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes. Howard University Hospital seeks to hire a Patient Advocate in the Quality and Patient Safety department, who will embrace our rich and historic tradition of excellence. As a Patient Advocate , you will: Addresses patient and family concerns and complaints and resolution in conjunction with service-line leaders, according to regulatory and accreditation requirements and guidelines. Collaboration for complaints and grievances will include, but is not exclusive to, other members of the Quality, Compliance, Pastoral Care, and Risk Management. Utilizes resources in anticipating and preparing to meet patient and family needs to identify trends and concerns before they become complaints. Provides needed assistance and support for patients and family members from admission to discharge in accordance with the Howard University Health Sciences values and mission. Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive. Develops, implements and evaluates education programs for staff and students, and educational resources for patients and families regarding Patient Rights and Grievance Management
Requirements
- Associate’s degree in a Behavioral Science, Communication or other related field.
- 3+ years of experience in Patient Relations, Health Care Administration or Customer Service
- In lieu of Associate Degree, must have 5+ years of experience in Patient Relations or Customer Service experience preferably in a healthcare setting.
Nice To Haves
- Fluency in oral and written Spanish preferred but not required
Responsibilities
- Addresses patient and family concerns and complaints and resolution in conjunction with service-line leaders, according to regulatory and accreditation requirements and guidelines.
- Collaboration for complaints and grievances will include, but is not exclusive to, other members of the Quality, Compliance, Pastoral Care, and Risk Management.
- Utilizes resources in anticipating and preparing to meet patient and family needs to identify trends and concerns before they become complaints.
- Provides needed assistance and support for patients and family members from admission to discharge in accordance with the Howard University Health Sciences values and mission.
- Assumes other duties and responsibilities that are related and appropriate to the position and area.
- Develops, implements and evaluates education programs for staff and students, and educational resources for patients and families regarding Patient Rights and Grievance Management
Benefits
- Work-life balance
- Recognition and rewards for professional expertise
- Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)
- HRSA Loan Forgiveness available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
