Patient Advocate-Part Time 30 hours

Northwestern Memorial Healthcare•DeKalb, IL

10d

About The Position

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Patient Advocate/Client Access Specialist Hours: Part time, 30 hours/week The Patient Advocate reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Patient Advocate is responsible for ensuring that the administrative portion of the patient visit is satisfying to the patient, is accurate and is efficient. The patient advocate verifies the identity of the patient, processes insurance, and coordinates the registration process for all convenient care patients: patients to see the physician, occupational health, out-patient lab, x-ray - including mammography and pre-admission testing patients. The patient advocate meets the communication needs of the patient, family and departmental medical staff. He/she is capable of setting priorities and of handling emergency situations in a calm manner. The patient advocate is responsible for the collection of co-payments, prior balances and any payments due from that day's visit.

Requirements

High school graduate

Nice To Haves

One year of experience in a clerical position.
Some college.

Responsibilities

ensuring that the administrative portion of the patient visit is satisfying to the patient, is accurate and is efficient
verifies the identity of the patient
processes insurance
coordinates the registration process for all convenient care patients: patients to see the physician, occupational health, out-patient lab, x-ray - including mammography and pre-admission testing patients
meets the communication needs of the patient, family and departmental medical staff
capable of setting priorities and of handling emergency situations in a calm manner
responsible for the collection of co-payments, prior balances and any payments due from that day's visit