Patient Advocate
About The Position
This Patient Advocate is responsible for maintaining the scheduling of patients, obtaining correct patient income and insurance information, answering phones, and interacting in a positive manner with all clients. The Patient Advocate works in a fast-paced environment and must be able to multitask and accommodate frequent interruptions. A warm, friendly and engaging personality is a must, and interacting in a positive manner with all clients. The Patient Advocate is, in essence, responsible for the efficient and effective functioning of the clinic from the standpoint of patient flow.
Requirements
- Ability to work well with the public.
- Pays attention to detail.
- On site during clinic hours.
- Communicates effectively.
Responsibilities
- Greet Patients.
- Schedule appointments.
- Call appointment reminders to patients.
- Assure patient paperwork is complete.
- Answer telephone.
- Represent the clinic to the community in a consistently positive and effective manner.
- Greet public in a positive, polite manner.
- Maintain a neat work and reception area.
- Assist patients in completion of paperwork as needed.
- Gathers pertinent information including, but not limited to, patient demographics, information regarding income, insurance and residency and medical history.
- Updates patient information as needed.
- Answers telephone and handles calls in a friendly, professional manner.
- Records messages accurately for personnel not available.
- Conducts patient satisfaction surveys.
- Maintains open communications with clinic staff.
- Able to utilize electronic health record software correctly.
- Schedules patients in an appropriate manner.
- Gathers proof of income and assigns sliding fee scale appropriately.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
Number of Employees
11-50 employees
