Patient Advocate, Registered Nurse - Full Time, Days

Texas Health Resources • Dallas, TX

13d • Onsite

About The Position

Patient Advocate, Registered Nurse Bring your passion to Texas Health so we are Better + Together Work location: Texas Health Dallas, 8200 Walnut Hill Lane, Dallas Texas 75231 Work hours: Full Time, 32 Hours, Days, 8:00am - 4:30pm, Monday - Thursday Quality Management Department highlights: • Dynamic team who work independently and collaboratively • Press Ganey High Reliability approach to Patient Safety and Risk Management • Ability to work closely with hospital managers, executive team, and peers across the system • Opportunity for educational and career growth • Leader is highly focused on work/life balance Here’s What You Need • Associate degree from an accredited Nursing program required • Bachelor’s degree preferred • 3 years hospital acute care experience required • RN - Registered Nurse upon hire required • Excellent interpersonal and communication skills (written and verbal), strong organizational abilities, strong service orientation, sensitivity to patients needs, ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility • Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience, Bilingual preferred What You Will Do • Receive complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy. • Prioritize concerns in multiple or complex issues. • Oversee referral, investigation, and resolution of complaints/grievances independently and coordinate response by involved departments. • Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy. • Respond to government or regulatory complaints and responds to agencies as needed. • Serve as grievance coordinator for entity. • Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation. Additional perks of being a Texas Health Nurse • Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program, well as several other benefits. • Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. • Strong Unit Based Council (UBC). • A supportive, team environment with outstanding opportunities for growth. Learn more about our culture, benefits, and recent awards. For more than a half-century, Texas Health Dallas has been at the forefront of health care in North Texas. We’re an 875-bed, Magnet-designated, full-service hospital serving our community in and around Dallas since 1966. We specialize in cancer care, cardiology, neurosciences, women’s services and emergency medicine. Plus, we’re a renowned Level III neonatal intensive care unit, a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services, outpatient surgery and women’s imaging services. Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center, a Level I Trauma Center, a Comprehensive Heart Attack Center and a designated Magnet hospital. We’re a top choice in North Texas for cancer and emergency services, bariatric services, cardiac care and much more. Do you still have questions or concerns? Feel free to email your questions to [email protected]. #LI-TC1

Requirements

• Associate degree from an accredited Nursing program required
• 3 years hospital acute care experience required
• RN - Registered Nurse upon hire required
• Excellent interpersonal and communication skills (written and verbal), strong organizational abilities, strong service orientation, sensitivity to patients needs, ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility
• Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience, Bilingual preferred

Nice To Haves

• Bachelor’s degree preferred
• Bilingual preferred

Responsibilities

• Receive complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
• Prioritize concerns in multiple or complex issues.
• Oversee referral, investigation, and resolution of complaints/grievances independently and coordinate response by involved departments.
• Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy.
• Respond to government or regulatory complaints and responds to agencies as needed.
• Serve as grievance coordinator for entity.
• Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program, well as several other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees