Patient Advocate/Performance Improvement Coordinator

Reno Behavioral Healthcare Hospital•Reno, NV

About The Position

This position is responsible for promoting and maintaining positive relations with Reno Behavioral Healthcare Hospital’s internal and external customers. Responsibilities include: patient advocacy, assisting management with patient and family complaint/resolution programs, interacting with physicians and staff in identifying and resolving issues. Patient Advocate duties: Provides staff support for the activities of the department as it relates to resolving and tracking patient issue(s). Assists in chart and video audits when requested/needed; assists with Regulatory Surveyors. PI Coordinator duties: Creates tools for audit process; performance metrics; reports This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of Reno Behavioral Healthcare Hospital.

Requirements

High school diploma, GED, or equivalent required.
Minimum two (2) years previous experience or a combination of education/experience strongly preferred.
Knowledge of Federal, State, and Regulatory policies, rules, and guidelines.
Ability to maintain professional boundaries and confidentially of patients at all times.
CPI obtained within 60 days of hire.
Critical thinking, problem solving, decision-making, and active learning skills
Maintains confidentiality of patients at all times
Ability to project an approachable and professional image in personal appearance, manner and demeanor.
Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
Problem solution skills.
Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, and Excel)
Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
Strong written and verbal communication skills; legible handwriting
Strong interpersonal skills.
Ability to work with people with a variety of background and educational levels
Ability to work independently and as part of a team
Good judgment, problem solving and decision-making skills
Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
Ability to work in a fast-paced, expanding environment
Ability to exercise self-control in potentially volatile situations.
Ability to work and concentrate amidst distractions such as noise, conversation, a foot traffic.
Ability to handle interruptions and multi-task.
Stoop, kneel, crouch, reach, and stand for sustained period of time.
Walk, push, pull, lift, carry objects from a lower to higher position or horizontally from position to position or otherwise move objects.
Feel sizes, shapes, temperatures, and textures by touching with skin, particularly that of the fingertips.
Express or exchange ideas orally and potentially loudly, accurately, or quickly.
Minimum standard of hearing ranges.
Lift up to 50 pounds, exert up to 100 pounds of force occasionally, and/or up to 30 pounds of force frequently.
Minimum standard of visual acuity with or without correction.

Nice To Haves

Bachelor’s degree in Behavioral Science or other related field preferred.
Current CPR preferred.

Responsibilities

promoting and maintaining positive relations with Reno Behavioral Healthcare Hospital’s internal and external customers
patient advocacy
assisting management with patient and family complaint/resolution programs
interacting with physicians and staff in identifying and resolving issues
providing staff support for the activities of the department as it relates to resolving and tracking patient issue(s)
assisting in chart and video audits when requested/needed
assisting with Regulatory Surveyors
creating tools for audit process
creating performance metrics
creating reports