Patient Advocate I (Scheduler)

Orthopedic Centers Of Colorado • Englewood, CO

4d

About The Position

ESSENTIAL FUNCTIONS:
Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
Supports health insurance management functions by collecting patient insurance information during chart building.
Complete all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patient of referral requirements.
Answers general information questions regarding appointments, and services.
Maintains consistent and productive communication with necessary departments.
Abide by all patient privacy and HIPAA expectations.
Other administrative support and tracking duties as assigned.
Performs data entry functions, including patient demographic information and patient updates in a medical records system an established EMR system.
Actively works on patient work queues to ensure efficient and effective patient flow.

Requirements

• Knowledge of medical office procedures and terminology
• Proficient with phone system capabilities and Microsoft Office 365 products
• Previous experience working with an EMR system
• Knowledge of HIPAA regulations
• Patient centered outlook and willingness to problem solve
• Highly detail oriented with excellent follow through to see tasks to resolution
• Strong and clear written and verbal communication skills
• Possesses a high degree of self-motivation and produces high quality work with minimal supervision

Responsibilities

• Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments.
• Supports health insurance management functions by collecting patient insurance information during chart building.
• Complete all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing patient of referral requirements.
• Answers general information questions regarding appointments, and services.
• Maintains consistent and productive communication with necessary departments.
• Abide by all patient privacy and HIPAA expectations.
• Other administrative support and tracking duties as assigned.
• Performs data entry functions, including patient demographic information and patient updates in a medical records system an established EMR system.
• Actively works on patient work queues to ensure efficient and effective patient flow.

Benefits

• Medical, Dental and Vision Insurance
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Most positions offer Monday – Friday work schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees