Patient Advocate - Hereditary Cancer (Remote) Call Center Experience Preferred

Myriad Genetics•Salt Lake City, UT

2d•Remote

About The Position

The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. Ready to transform the future of patient care through the power of genetics? For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. you’re ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at https://www.myriad.com and follow Myriad Genetics on LinkedIn. Myriad provides an expanding portfolio of advanced genetic and tumor genomic testing solutions, meeting the specific needs of clinicians and their patients – supporting every step of the cancer care journey – spanning previvorship, screening, treatment, and survivorship. Bolstered by unparalleled services and patient education, we are dedicated to empowering clinicians and their patients with confidence and clarity to navigate the unique challenges of each cancer journey.

Requirements

High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree.
Excellent interpersonal and communication skills.
Excellent listening, transcribing, and self-review skills.
PC experience, including familiarity with Excel, Word, Internet, and e-mail.
Able to manage several tasks simultaneously, often under pressure.
Excellent organizational and task management skills and professional judgment.
Enjoys problem solving and identifying patterns.
Hardworking individual who loves working on a team and supporting others.

Nice To Haves

Fluent in Spanish is preferred/encouraged.
Preference given to higher net typing speed applicants.
Call Center Experience Preferred

Responsibilities

Responsible for coordinating testing services for patients by:
Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
Working with healthcare providers to complete the required documentation and sample submission.
Confirming insurance eligibility and benefit levels.
Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
Employee will be on the phone approximately 60-80% of the time.
Independently manage assigned work and meet production and quality metrics.
Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers.
Participate in the Quality Assurance plan.
Comply with applicable CLIA and HIPAA regulations.