Patient Advocate Department Manager
About The Position
Anesthesia Dynamics Management is seeking an experienced Patient Advocate Manager to lead and actively manage our Patient Advocate Department (PAD). This is a hands-on leadership role for someone who is comfortable operating in the details while maintaining accountability for team performance and operational outcomes. The right candidate will bring structure, consistency, and clear expectations to a function that directly impacts patient experience and client satisfaction. Our Patient Advocates regularly support patients with billing, insurance, and service-related questions. These interactions are often time-sensitive and can involve frustrated or upset callers. This role requires a leader who can coach a team to handle these conversations with professionalism, composure, and empathy—while maintaining efficiency and performance standards.
Requirements
- Experience in healthcare operations, patient advocacy, call center leadership, or a related environment
- Demonstrated leadership experience with responsibility for staff performance and development
- Strong understanding of workflow management, reporting, and operational processes
- Experience with call center systems and reporting tools preferred
- Strong analytical skills and attention to detail
- Ability to communicate clearly, professionally, and effectively across a variety of stakeholders
- Ability to manage multiple priorities and adapt in a fast-paced, evolving environment
Responsibilities
- Lead, train, and develop Patient Advocate staff, including onboarding, coaching, and performance management
- Maintain direct involvement in daily operations to ensure consistency, quality, and accountability
- Monitor and adjust workflows and staffing to meet business and client needs
- Manage and resolve escalated patient interactions, including complex or sensitive situations
- Analyze call data, performance metrics, and operational trends to identify gaps and drive improvement
- Provide clear, accurate, and actionable reporting to internal stakeholders
- Develop, maintain, and enforce SOPs and operational workflows
- Partner with internal teams and external stakeholders to address issues and improve processes
- Support system setup, troubleshooting, and operational readiness for the team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
