Patient Advocate Customer Experience Dept (FT)

Arkansas Heart Hospital • Little Rock, AR

306d

About The Position

The Patient Advocate will work directly with the Director of Customer Experience to assist with patient and family concerns. The Patient Advocate acts as an intermediary for patient relations and customer experience. Serves as liaison between patients, their families, and the hospital's departments and administration. This position is for full-time day shift, with hours that are negotiable and may vary to meet hospital needs.

Requirements

• High school diploma or G.E.D.
• Minimum 2 years related work experience in medical field, preferably in hospital setting or 2 years of customer service experience required.
• Strong customer service skills and professionalism.
• Proficient computer skills.

Nice To Haves

• Basic knowledge of medical terminology.

Responsibilities

• Greeting patients, families, visitors and staff upon arrival.
• May perform data research as assigned by the Director.
• Assists the Director with tracking various advocacy activities and distribution of materials and reports related to patient advocacy.
• Responsible for assessing and maintaining department supply inventories.
• Keep up to date information on patient status and communicate information to family members regarding patient status and visiting opportunities.
• Relays patient concerns to hospital administrators on behalf of patients and their families.
• Directs inquiries and complaints to the appropriate hospital/clinic staff.
• Explains the patient flow process to patients, their families, and visitors.
• Provides hospitable services to customers in waiting areas.
• Assists the Director with rounding for new in-patients.
• May assist with educating patients about the Patient Portal program.
• May perform other duties as requested or assigned by Director of Customer Experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED