The primary responsibilities of a Patient Advocate Coordinator include managing inbound marketing leads, scheduling appointments, and conducting in-person consultations. This role involves answering and initiating lead calls, tracking lead activity, and coordinating consults—primarily for full arch implants and other advanced dental procedures. A key focus of this position is delivering professional, empathetic, and personalized care both over the phone and in person, guiding patients through their treatment decision-making journey. A Patient Advocate Coordinator is a customer service/sales position. Patient Advocate Coordinator's goal is to enhance the patient experience through exceptional care and service, guiding patients through their decision-making process with the ultimate goal of securing appointments, directly contributing to the achievement of Rivertown Dental's practice objectives. About Rivertown Dental: Welcome to Rivertown Dental, a modern, team-first, privately-owned practice on a mission to change the landscape of dentistry. Equipped with the latest technology, we provide not only exceptional care for our patients but also abundant opportunities for our team to learn, grow, and thrive. Our mission is simple: Creating exceptional dental experiences, every day. Guided by values of alignment, commitment, excellence, inspiration, leadership, and integrity, we work with heart, strive for growth, and always do what’s right. We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community!