Patient Advocate Coordinator

Rivertown Dental•Holmen, WI

23h

About The Position

About Rivertown Dental: Welcome to Rivertown Dental, a modern, team-first, privately-owned practice on a mission to change the landscape of dentistry. Equipped with the latest technology, we provide not only exceptional care for our patients but also abundant opportunities for our team to learn, grow, and thrive. Our mission is simple: Creating exceptional dental experiences, every day. Guided by values of alignment, commitment, excellence, inspiration, leadership, and integrity, we work with heart, strive for growth, and always do what’s right. We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community! Role Overview The Patient Advocate Coordinator is a consultative sales professional and revenue driver responsible for converting patient interest into committed treatment. This role owns the full patient journey, from initial inquiry through consultation, financial commitment, and surgical scheduling, with a relentless focus on closing and case acceptance. This is not a passive coordination role. The PAC actively guides, influences, and closes patients through high-value treatment decisions by building trust, communicating urgency, and clearly articulating the value of care. Working cross-functionally, the PAC ensures every qualified patient is moved forward with intention, eliminating drop-off and maximizing schedule and revenue performance. This position includes a strong incentive bonus structure in addition to the hourly wage. Role Impact & Sales Accountability The Patient Advocate Coordinator is directly accountable for conversion, case acceptance, and revenue generation. Success in this role is defined by the ability to: Convert inbound interest into scheduled consults Drive consults to financial commitment Relentlessly follow up and close unconverted opportunities Maximize production through full-arch case acceptance This role requires a closer’s mindset where no qualified patient is left without a clear next step, and no opportunity is left unworked. Primary Sales & Revenue Performance Objective Own and drive consult conversion and revenue outcomes by closing high-value full-arch cases through confident case presentation, effective objection handling, and persistent follow-up. Maintain full ownership of the pipeline, ensuring every patient progresses efficiently from: Inquiry ? Consult ? Financial Commitment ? Surgical Scheduling Consistently meet or exceed monthly production targets by: Creating urgency Reinforcing value Eliminating barriers to decision-making Closing with confidence and clarity

Requirements

Proven closer mentality with a strong track record of driving results
Advanced consultative sales skills with ability to influence high-value decisions
Skilled in objection handling, urgency creation, and financial conversations
High sense of ownership, persistence, and follow-through
Ability to manage and convert a multi-stage sales pipeline
Strong emotional intelligence with the ability to balance empathy and assertiveness
Competitive, goal-driven, and motivated by performance and results

Responsibilities

Leading patients through the consult and financial decision process
Identifying and overcoming hesitation in real time
Creating clarity, confidence, and urgency around treatment
Ensuring every interaction drives toward a clear commitment or next step
Execute persistent, high-quality follow-up on all unclosed consults until a decision is reached
Re-engage and re-open stalled opportunities
Ensure every patient has a defined next step with a timeline
Leverage multiple touchpoints (call, text, email) to drive response and action
Lead qualification and prioritization
Consult scheduling and show rate optimization
Case presentation and financial progression
Closing and surgical scheduling
Own and aggressively manage inbound leads with the goal of conversion and close
Initiate and control conversations to build trust and secure commitment
Schedule and position consults with a focus on show rate and readiness to buy
Lead and support consultations with a clear objective: case acceptance
Confidently handle objections, price sensitivity, and hesitation
Execute disciplined, multi-touch follow-up strategies to close uncommitted patients
Maintain accurate CRM tracking with clear next steps and close strategy
Partner with marketing to improve lead quality and conversion rates
Actively manage provider schedules to maximize revenue opportunities