Patient Advocate Coordinator
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About The Position
The Patient Advocate Coordinator at Saint Vincent Hospital plays a crucial role in enhancing the patient experience by serving as a liaison between patients, their families, and clinical staff. This position is dedicated to improving patient satisfaction through effective communication and proactive problem-solving. The coordinator will oversee the reporting of patient satisfaction metrics and develop action plans aimed at addressing any concerns raised by patients. This includes coaching and supporting staff and leaders in understanding and improving the patient experience within the hospital. The role requires a compassionate approach to patient care, ensuring that all interactions are handled with empathy and professionalism. In addition to direct communication with patients and families, the Patient Advocate Coordinator will be responsible for responding to patient concerns in a timely manner. This involves not only addressing immediate issues but also identifying trends and areas for improvement in patient care. The coordinator will work closely with clinical staff to ensure that patient feedback is integrated into the hospital's operational practices, thereby fostering a culture of continuous improvement in patient services. The position also entails drafting correspondence to patients, which requires strong writing skills and attention to detail. Saint Vincent Hospital is committed to providing high-quality healthcare in a friendly and supportive environment. The Patient Advocate Coordinator will contribute to this mission by ensuring that patients feel heard and valued throughout their healthcare journey. This role is essential in bridging the gap between patients and healthcare providers, ultimately leading to better health outcomes and patient satisfaction.
