Patient Advocate Associate, Customer Service - 20788

Talentzök • Carlsbad, CA

396d • $41,600 - $41,600

About The Position

The Patient Advocate Associate role at Simply Biotech involves providing exceptional customer service in a call center environment, primarily focused on assisting patients and healthcare providers. The position requires strong communication skills, particularly in Spanish, and the ability to manage a high volume of calls while ensuring patient inquiries are addressed effectively.

Requirements

• 1+ year of call center or customer service experience in a high-volume environment (50+ calls preferred).
• Strong communication skills, both spoken and written, with fluency in Spanish.
• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Good data entry and typing skills.
• Knowledge of administration and clerical processes.

Responsibilities

• Answer incoming calls and place outbound calls to patients and doctor's offices.
• Handle customer inquiries both telephonically and by email.
• Research required information using available resources.
• Manage and resolve patients' inquiries.
• Provide customers with therapy and service information.
• Update existing patients' data.
• Identify and escalate issues as necessary.
• Route calls to appropriate resources when applicable.
• Follow-up on patient calls and document all call information according to standard operating procedures.
• Create leads and book appointments.

Benefits

• Competitive hourly wage of $20.00 per hour.
• Full-time employment with a reputable biotech company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED