Patient Admissions Specialist

True Care • Brooklyn, NY

2d

About The Position

Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish. Hence, we endeavor to make this sanctuary a haven of health and happiness. At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.

Requirements

• High School Diploma or GED equivalent
• Experience in HHA eXchange is required
• Must have a strong internet connection that’s adequate for their job
• Ability to communicate effectively in a remote setting
• Fluency in English & Spanish

Responsibilities

• Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange
• Successfully manage new admissions cases and stabilize cases ensuring they receive the best homecare service
• Effectively utilize available resources (HHA Exchange Availability) to communicate with the caregivers
• Participate in departmental trainings
• Assist and work with the team members (Admissions Supervisor, Admissions Liaison)
• Communicate openly with Admissions Department staff regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange
• Verify caregivers’ attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patient’s needs of care
• Professionally manage and respond promptly to incoming calls, emails or faxes from contracts or clients requesting report status and/or information
• Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations
• Maintain patient confidentiality and privacy with dignity and respect
• Manage phone calls in a professional, supportive, reassuring manner for patients, families, physicians, and others

Benefits

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED