Patient Admin Specialist III, Neurology Clinic SNHC – Full Time, Days (08HR)

Stanford Health Care•Palo Alto, CA

2d•$35 - $39•Onsite

About The Position

The primary responsibility of the Patient Administrative Specialist PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.

Requirements

High School Diploma/GED required.
At least three (3) years of related healthcare experience (Including external experience) required.
Knowledge of Windows-based office software, computers, and operating systems
Moderate Knowledge of medical terminology
Strong written and phone/verbal communication skills
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Ability to solve problems and manage multiple priorities
Actively listen to patients and colleagues
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
Adjust communications to fit the needs and level of understanding of the receiver
Exercise calmness in stressful situations
Assist with welcoming & orienting new PAS staff members
Demonstrate exemplary customer service and acts as a liaison between the front and back office
Ability to acquire and develop departmental expertise
Plan, prioritize, and organize work independently with attention to detail and deadlines

Nice To Haves

Associate degree or Bachelor's degree in health related field from an accredited college or university preferred.

Responsibilities

Proficiency of level II skills.
Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with complex questions about appointments, authorization, payments, billing, and schedules.
Seek, Identifies and resolve complex escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways with proposed resolution plan.
Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Manage faxes, mail, file documentation, and maintain databases.
Process forms and utilize phone and electronic medical records systems.
Welcome and orient new PAS staff members to best practices.
Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs with providers.
Demonstrate Master Level Proficiency by consistently performing work in highly accurate and timely manner, and by demonstrating an ability to problem solve or identify opportunities for improvement in at Least ONE of the following Service Line-Specific Functions related to:
Insurance Verification, Authorization, and care coordination with external facilities
Create, Edit, & Manage Provider Template(s)
Medication Prior Authorization
Specialized Data Collection & Coordination
Cross-trained to support multiple providers, services, and/or departments
New Patient Coordination