Patient Admin Specialist II, Surgery Scheduler

Stanford Health Care•Stanford, CA

7d•$33 - $37•Onsite

About The Position

The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level. What you will do Primary Function: Proficiency of level I skills AND Performs the following: Specialized Functions: Patient Interaction and Registration: - Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules. - Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways. - Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility. Administrative Tasks and Documentation - Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence. - Documentation Management: Manage faxes, mail, file documentation, and maintain databases. - Systems Use: Process forms and utilize phone and electronic medical records systems. - Orientation: Welcome and orient new PAS staff members to best practices. Communication and Coordination - Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients. - Provider Coordination: Communicate scheduling preferences and urgent needs with providers. PLUS Strong Proficiency In At Least ONE of the Following Specialized Functions: - Medication Prior Authorization - Specialized Data Collection & Coordination - Cross-trained to support multiple providers, services, and/or departments - Surgery/Procedure Scheduling - New Patient Coordination

Requirements

High School Diploma/GED.
At least one (1) year of related healthcare experience (Including external experience) required.
Knowledge of Windows-based office software, computers, and operating systems
Basic Knowledge of medical terminology
Strong written and phone/verbal communication skills
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Ability to solve problems and manage multiple priorities
Actively listen to patients and colleagues
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
Adjust communications to fit the needs and level of understanding of the receiver
Exercise calmness in stressful situations
Assist with welcoming & orienting new PAS staff members
Demonstrate exemplary customer service and acts as a liaison between the front and back office
Ability to acquire and develop departmental expertise

Responsibilities

Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Manage faxes, mail, file documentation, and maintain databases.
Process forms and utilize phone and electronic medical records systems.
Welcome and orient new PAS staff members to best practices.
Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs with providers.
Medication Prior Authorization
Specialized Data Collection & Coordination
Cross-trained to support multiple providers, services, and/or departments
Surgery/Procedure Scheduling
New Patient Coordination