Patient Accts Collections-Customer Service II

University Health

13d•Onsite

About The Position

Acts as the friendly front-door guide for patients and anyone looking for answers about their medical bills or account. Digs into the important questions to quickly figure out what each person needs—whether it's an update on an insurance claim or help understanding their financial options. Helps patients navigate the maze of programs like Medicaid, SSI, and organizational discounts, making the process feel less overwhelming and a lot more human. When needed, meets with patients face-to-face to walk them through next steps and connect them with the right resources. Tackles all things account-related, from setting up payment plans and taking payments to tracking uninsured patient accounts and coordinating with collection agencies. Reviews accounts for possible bad-debt placement, updates key information, and kicks off claim submissions when the moment calls for it. Turns every patient interaction into a chance to solve problems, improve processes, and make the system work better for everyone. Confidently uses complex tools to determine eligibility for financial assistance programs—handling the job independently, smoothly, and with a can-do attitude.

Requirements

A High School diploma or equivalent – your official ticket to join the team.
Two years of experience in medical business office work or one year in hospital billing/collections – basically, you know your way around the healthcare money maze.
At least one year of telephone customer service experience – juggling busy multi-line phones like a pro without breaking a sweat.
Comfort using electronic record systems – digital organizing is your superpower.
Strong keyboarding skills (30 wpm or faster!) – your fingers can keep up with your brain. ⌨️
Clear, friendly communication skills – written, spoken, and everything in between — so you can easily connect with patients, families, staff, physicians, and insurers.
Independent thinker with ninja-level multitasking skills – you handle sensitive info carefully, adapt to change like a champ, and nail the details.
Level II experts run on autopilot (the good kind!) – working efficiently, accurately, and independently.
Level I teammates can level up to Level II by showing consistent customer-focused, reimbursement-smart performance, maintaining a clean record (no confirmed complaints or corrective actions in the past year), and rolling with organizational change while supporting goals and procedures.

Nice To Haves

Experience in a Contact Center – you thrive in a fast-paced, headset-on, solutions-in-motion environment.
Medical terminology knowledge – you speak the language of healthcare. 🩺
Spanish-speaking skills – ¡un gran plus! Helps you connect with even more patients and families.

Responsibilities

Acts as the friendly front-door guide for patients and anyone looking for answers about their medical bills or account.
Digs into the important questions to quickly figure out what each person needs—whether it's an update on an insurance claim or help understanding their financial options.
Helps patients navigate the maze of programs like Medicaid, SSI, and organizational discounts, making the process feel less overwhelming and a lot more human.
Meets with patients face-to-face to walk them through next steps and connect them with the right resources.
Tackles all things account-related, from setting up payment plans and taking payments to tracking uninsured patient accounts and coordinating with collection agencies.
Reviews accounts for possible bad-debt placement, updates key information, and kicks off claim submissions when the moment calls for it.
Turns every patient interaction into a chance to solve problems, improve processes, and make the system work better for everyone.
Confidently uses complex tools to determine eligibility for financial assistance programs—handling the job independently, smoothly, and with a can-do attitude.

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