Patient Accounts Representative-CSR-PFS| FT| DAY
About The Position
Acts as a subject matter resource for internal and external scheduling users, patients, and providers, assisting team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines. In manager's or supervisor's absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation. • Serves as a trainer/preceptor for new hires. Serves as a department resource for testing and training new or improved technology systems and processes. Participates in special project assignments, may collect or compile data, may pilot new workflows or processes. • Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources. • May participate in team member payroll activity. Brings attendance patterns to the attention of the supervisor. Assists supervisors in monitoring work processes to ensure that best practices are deployed to enhance customer services and leverage use of technology. Ensure that standard processes are effectively implemented in Pre-Service to achieve metrics, department goals and expectations of maximized cash flow and decreased cost of collections. • Perform duties of frontline scheduling team members which includes scheduling, registration, and order transcription. Must model Advocate behaviors.
Requirements
- Education Required: High School Graduate.
- Experience Required: Typically requires 4 years of experience in health care, insurance industry, contact center or customer service setting.
Responsibilities
- Acts as a subject matter resource for internal and external scheduling users, patients, and providers, assisting team by handling more complex scheduling issues, specialized scheduling scenarios, and mentor phone lines.
- In manager's or supervisor's absence, assists in the investigation of safety events/scheduling issues and provides service recovery as a point person for escalation.
- Serves as a trainer/preceptor for new hires.
- Serves as a department resource for testing and training new or improved technology systems and processes.
- Participates in special project assignments, may collect or compile data, may pilot new workflows or processes.
- Collaborates with Supervisors and Workforce Management Coordinators to assist in real time floor management and assignment of resources.
- May participate in team member payroll activity.
- Brings attendance patterns to the attention of the supervisor.
- Assists supervisors in monitoring work processes to ensure that best practices are deployed to enhance customer services and leverage use of technology.
- Ensure that standard processes are effectively implemented in Pre-Service to achieve metrics, department goals and expectations of maximized cash flow and decreased cost of collections.
- Perform duties of frontline scheduling team members which includes scheduling, registration, and order transcription.
- Must model Advocate behaviors.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
