Patient Accounts Representative

Saint Luke's Physician Group•Kansas City, MO

19h•Remote

About The Position

Saint Luke’s in Kansas City is seeking a Patient Accounts Representative to join our team. You will perform a variety of functions related to managing accounts, customer service, and troubleshooting while following established processes and policies for billing and reimbursement. This position is a call center environment, working remotely in the Kansas City area. Shift Details: Monday- Friday 8:30am-5:00pm

Requirements

Excellent customer service skills
Strong computer and critical thinking skills
Ability to multitask
Comfortable working in a call center environment
Applicable Experience: Less than 1 year
Diploma

Responsibilities

Responsible for answering inbound patient calls
Answer patient emails in Electronic Medical Record system
Making outbound collection calls to patients to obtain information needed to collect payment
Provide price estimates for patients
Process credit card payments
Establish payment plans with patients and complete referral to extended payment plan vendor when applicable
Identify patients needing financial assistance, explain financial assistance process and additional documents needed
Research and troubleshoot issues related to patient balances
Serve as liaison between patient and other departments as needed
Process incoming mail and faxes
Process accounts within a work queue in the Electronic Medical Record system and take action as appropriate
Perform straightforward coding (i.e. Review patient charts for billing implications or referrals)
Meet department productivity and quality metric
Identify opportunities and report trends to improve patient satisfaction and workflow efficiencies by identifying reasons for patient calls that could have been prevented by education up stream in the process or practice management programming solutions. Examples of this would be educating patients on financial policies, financial expectations of services rendered, correct coding, explanation of coverage, collecting payments when scheduling, system enhancements to identify the correct insurance at registration, correct payment posting, medical necessity warnings.