Patient Accounts Representative - Hybrid

AC3 Inc • South Bend, IN

1d • Hybrid

About The Position

The Patient Accounts Specialist is responsible for supporting the revenue cycle through accurate insurance verification, account review, and timely follow-up on patient accounts. This role ensures patient information and insurance coverage are verified prior to service, supports billing accuracy, and helps deliver a positive patient financial experience.

Requirements

• Excellent communication and organizational skills along with the ability to work in a fast-paced environment; prioritize tasks and workloads.
• Working knowledge of various office communication devices and systems. Proficiency in Microsoft Office and keyboarding skills preferred.
• High school diploma or equivalent (GED). Medical reimbursement experience preferred.
• Detail oriented.
• Working knowledge/experience in electronic medical records and/or other medical software if applicable.
• Must possess the ability to work with patients and family members in a confident, respectful, and socially professional manner.

Nice To Haves

• Medical Office Experience/ Medical Terminology preferred.
• Medical reimbursement experience preferred.
• Proficiency in Microsoft Office and keyboarding skills preferred.

Responsibilities

• Obtains medical coverage information from patients, verifies coverage with appropriate insurance carrier and enters information into the PM and EMR.
• Effectively communicates insurance status to patients, clients, and RCM departments as needed.
• Reviews patient deductibles, and copays and enters it into the billing system per SOP.
• Monitors delinquent accounts and assists in resolving issues to obtain payment such as setting up payment plans, forwarding to collections, processing Estates and/or Bankruptcy.
• Applies patient payments and adjustments to accounts by understanding EOB and statement reports accurately.
• Maintains accurate notes and correspondence details in patients’ chart/EMR.
• Answers all incoming calls and triages to RCM team in a professional and knowledgeable manner.
• Maintains the practices and principles set forth by AC3 leadership with a strong commitment to service, excellence, and quality.
• Maintains professional behavior, confidentiality, and discretion always, along with the ability to work with all levels of staff with a confident and professional demeanor.
• Follows HIPPA rules and regulations.
• Accurately maintains and adheres to all safety rules and regulations.
• Performs other related duties as assigned.

Benefits

• medical, dental and vision health and wellness benefits
• employer paid life insurance, long and short-term disability policies
• above average paid time out plan
• comprehensive wellness program, including onsite biometrics and ongoing mental and physical wellness support
• access to company sponsored financial wellness counselors
• employee assistance services
• opportunity to enroll in our company-matched, 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees