Patient Accounts Representative - Bilingual English/Spanish

University of Wisconsin Hospitals and Clinics Authority • Middleton, WI

1d • Remote

About The Position

Work Schedule: This is a full time, 1.0 FTE position. Shifts will be scheduled Monday-Friday between the hours of 8:00 AM - 4:30 PM. Hours may vary based on the operational needs of the department. Applicants hired into this position can work remotely from most states. This will be discussed during the interview process. This is a fast paced environment with heavy call volume. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Patient Accounts Representative-Bilingual to: Use your medical billing knowledge and excellent customer service skills to answer all billing related questions while collecting from patients to ensure patient satisfaction and meeting UW Health’s self-pay collection goals. Assist patients to ensure swift resolution of outstanding balances by providing information regarding billing practices, policies, and patient billing statements. At UW Health, you will have: An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance. Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being. Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Requirements

• High School Diploma or equivalent Required

Nice To Haves

• Associate's Degree in Business, Finance, Health Information Management or related field Preferred
• Experience with customer service, insurance, finance, or medical office Preferred
• UW Health Revenue Cycle experience Preferred
• Epic Experience Preferred

Responsibilities

• Use your medical billing knowledge and excellent customer service skills to answer all billing related questions while collecting from patients to ensure patient satisfaction and meeting UW Health’s self-pay collection goals.
• Assist patients to ensure swift resolution of outstanding balances by providing information regarding billing practices, policies, and patient billing statements.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED