Patient Accounts Rep

UT Health San Antonio•San Antonio, TX

About The Position

Under direct supervision, responsible for preparing inpatient and outpatient claims either for electronic mail or hard copy and forwards to the appropriate third party payers. Responsibilities Determines and applies appropriate adjustments to patient accounts as needed based on monthly reports or as directed by clinic. Communicates directly with patients and clinics regarding account balances, demographic information and transaction history ensuring the necessary actions are taken. Attends to main billing phone line for inbound calls and transfers calls accordingly. Receives online payments. Processes account corrections and adjustments. Corrects the monthly reports; unallocated patient adjustments, over allocations, small balance/credit balance reports, and other reports as required. Assists with the collection process, to include collection calls, reviewing accounts for collections and patient account updates. Process incoming mail from post office box; posts mail in payments and will follow-up on returned mail statements. Performs all other duties as assigned.

Requirements

Demonstrated ability in working with the general public
Excellent customer service skills
Excellent interpersonal skills to operate in a direct patient contact environment
Ability to interpret verbal and written information/instructions
Ability to effectively communicate with others
Strong organizational and time management skills
High school diploma or GED is required

Responsibilities

Preparing inpatient and outpatient claims for electronic mail or hard copy and forwards to the appropriate third party payers
Determines and applies appropriate adjustments to patient accounts as needed based on monthly reports or as directed by clinic
Communicates directly with patients and clinics regarding account balances, demographic information and transaction history ensuring the necessary actions are taken
Attends to main billing phone line for inbound calls and transfers calls accordingly
Receives online payments
Processes account corrections and adjustments
Corrects the monthly reports; unallocated patient adjustments, over allocations, small balance/credit balance reports, and other reports as required
Assists with the collection process, to include collection calls, reviewing accounts for collections and patient account updates
Process incoming mail from post office box; posts mail in payments and will follow-up on returned mail statements
Performs all other duties as assigned