PATIENT ACCOUNTS REP

UHS•Chino, CA

18d•Onsite

About The Position

Canyon Ridge Hospital is currently seeking a compassionate and talented Patient Accounts Rep to join our team. At Canyon Ridge Hospital we understand that not all wounds are visible. Depression, anxiety, trauma, PTSD, addiction, and suicide affects millions of individuals and families. Our mission is to be a leader in behavioral healthcare, dedicated to excellent service in the community. Canyon Ridge Hospital has serviced the Greater Inland Empire since 1989. Canyon Ridge is a 157-bed acute, locked psychiatric facility offering services to adolescents ages 13-17, adults and older adults. We believe in an individualized, patient-focused approach to diagnosis and treatment. For some, anxiety or drug dependence looks different from others with the same diagnoses, and in some cases, behavioral health and substance use disorders occur simultaneously. In these cases of dual diagnosis, we treat the patients in the best way possible given their specific needs. The Patient Accounts Representative is responsible for the accurate and timely preparation, submission, and follow-up of all insurance claims. This role assists patients with billing inquiries and financial arrangements, ensures charts and account information are complete and accurate, and prepares patient statements as needed. The representative documents all account activity, identifies and reports payer or billing issues, processes refunds, and ensures administrative policy discounts are submitted for approval. Additional duties include managing outgoing mail and providing reception coverage when required. This opportunity provides the following: Competitive Compensation Canyon Ridge Hospital provides a challenging and rewarding work environment. Growth and development opportunities within UHS and its subsidiaries

Requirements

High school diploma or equivalent; minimum of two years of hospital billing or relevant healthcare billing experience (or equivalent combination of education and experience).
Strong verbal and written communication skills.
Experience with electronic billing systems.
Thorough knowledge of computer applications and basic office technology.
Strong customer service skills with the ability to work professionally with patients and staff.
Ability to concentrate and stay focused in a high‑traffic, fast‑paced environment.
Ability to maintain strict confidentiality of all patient and financial information.
Strong organizational skills with the ability to set priorities and manage multiple tasks.
Proven ability to meet deadlines and maintain accuracy.
High attention to detail.
Demonstrated empathy and patience when working with patients regarding financial matters.

Responsibilities

Accurate and timely preparation, submission, and follow-up of all insurance claims
Assists patients with billing inquiries and financial arrangements
Ensures charts and account information are complete and accurate
Prepares patient statements as needed
Documents all account activity
Identifies and reports payer or billing issues
Processes refunds
Ensures administrative policy discounts are submitted for approval
Managing outgoing mail
Providing reception coverage when required