Patient Accounts Manager, Full Time - Days

The University of Chicago Medicine • Burr Ridge, IL

116d

About The Position

Be a part of a world-class academic healthcare system, Uchicago Medicine as a Manager of Patient Accounts in the Revenue Cycle Department. This position will be primarily a work from home opportunity with the requirement to come onsite as needed. You may be based outside of the greater Chicagoland area. In this role, the Patients Account Manager will be responsible for the direction, supervision, evaluation and overall management of the supervisors and clericals within any of the Patient Account Service areas. This includes ensuring that new employees receive appropriate orientation and all employees receive ongoing in service education within the Patient Account Service areas.

Requirements

• High school diploma required.
• Three to five (3-5) years prior supervisory/management experience in a patient accounts department.
• Management skills of planning, organizing, managing, controlling, and staffing.
• Strong communication skills required; ability to impart knowledge of procedures and techniques.
• Experience in dealing with employees covered by bargaining unit contracts preferred.
• CRT and/or PC experience required.

Nice To Haves

• Associate or bachelor’s degree preferred; or an experiential equivalency.
• Project Management and Excel skills are strongly preferred.

Responsibilities

• Supervise, assign, and direct the activities of all personnel in one or more of the following areas: Billing, Collections, IDPA Billing, Cash Applications, Patient Inquiry, and Medicare.
• Determine work flow, employee instructions and adherence to policy and procedures of the Hospitals, the department and any governing agencies.
• Evaluate annually the performance of the supervisory personnel of the above areas and clerical staff.
• Participate in the interviewing selection, orientation, and evaluation of employees under the designated areas of responsibility.
• Review, develop, recommend and implement goals and objectives for the department.
• Develop departmental policy, procedure, standards, and operating manuals.
• Remain current and knowledgeable on financial systems and work flows as they affect patient accounts.
• Maintain patient confidentiality as required by Hospitals policy and industry/legal standards.
• Collect and collate statistical data and graphs for required management reports relating to task performance and productivity.
• Investigate complaints and suggestions regarding patient account processing.
• Assist in the intra and interdepartmental quality assurance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED