Patient Accounts Lead Rep-Patient Accounts Duffey
Nationwide Children's Hospital•Columbus, OH
479d
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About The Position
The Lead Service Representative at Nationwide Children's Hospital is responsible for overseeing the daily workflow of the Customer Service Representatives, AR Specialists, and Billing or Follow-Up Representatives. This role involves assigning workloads, training staff, and ensuring quality measures are met. The Lead acts as a resource for staff, addressing immediate questions and concerns related to billing and customer service, while also monitoring productivity and quality standards.
