Patient Accounting Lead

Orlando Health • Orlando, FL

2d

About The Position

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. MUST RESIDE IN CENTRAL, FL Position Summary: The Patient Accounting Lead position isresponsible for the oversight and support of the patient accounting specialists. Thisindividual is responsible for coordinating the efforts to resolve complex accounts and ensuring that interactions with patients and insurance companies are compassionate and consistent during billing and follow-up activities. MUST RESIDE IN CENTRAL, FL

Requirements

• High School or GED required.
• Associate’s degree in Healthcare Administration, Business, Finance or related field preferred.
• Three (3) years of Revenue cycle experiencemay be substituted for the associate’s degree.
• Must complete Orlando Health staff development within 6 months.
• Works proficiently with Microsoft applications(Outlook, Word, Excel, PowerPoint, Teams, OneNote)
• HFMA Certified Revenue Cycle Representative (CRCR) certification received within six (6) months
• Two (2) years as a Patient Accounts Specialist III or other equivalent position within Revenue Management or minimum of three (3) years’ experience in a related field (medical billing/collections/managed care)

Responsibilities

• Responsible for the daily allocation ofresponsibilitiesto the patient accounting specialists
• Conducts data integrity auditsto ensure that productivity and qualitymetrics are consistently met
• Coordinates effortsto improve the performance of the patient accounting specialists as necessary
• Confers with third parties as needed regarding the resolution of accounts
• Oversees special projects developed by department manager
• Acts as a resource for day-to-day operations questions and the training of new team members
• Creates and distributes departmental reports
• Demonstrates a thorough knowledge of all third-party reimbursementrequirements and/or through knowledge of collection agency procedures and Fair Debt Collection Practices ACT (FDCPA)
• Responsible for the maintenance of appropriate department schedules
• Providesfeedback tomanager for human resourcesfunctionssuch as hiring, coaching, and counseling
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards
• Maintains compliance with all Orlando Health policies and procedures
• Attends educational opportunities outside of the department as directed by management
• Assists his/her manager in planning and organizing department activities
• Takes a proactive role in problem resolution
• Facilitates and participatesin departmentalmeetings
• Performs other duties as assigned

Benefits

• Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin benefits on day one and offer flexibility wherever possible so that you can be present for your passions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees