Patient Account Team Lead - DRH ED

Duke Careers • Durham, NC

2d • Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.   Patient Revenue Management Organization Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

ONSITE POSITION: Friday, Saturday, and Sunday (7:00 PM - 7:30 AM)

General Description Analyze, organize, and utilize complex data and rules related to the revenue management process. Provide training, assessment, coaching, and technical support in the application of multifaceted rules in the work environment to achieve desired outcomes and compliance with DUHS policies and standards. Perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development. May function as a team lead.
 Duties and Responsibilities of this Level(Percentages may exceed 100%) Fiscal Responsibility
Job function is dedicated to analysis, identification of trends, validation, and compliance as related to fiscal activities, generating additional revenue, reducing bad debt expense and charity write-offs, overall expense reduction. Fiscal responsibility measured on accuracy, quality of work output, compliance with established DUHS policy standards or agreements. Responsibility may be defined in terms of value of work portfolio assigned. Customer Service
Troubleshoots; follows through and resolves issues related to the patient revenue cycle; develops and presents recommendations for further consideration by management. Job requires contact with internal (or other DU/DUHS departments) and external customers; high level of external customer contact; in person as well as over telephone. Position is focused on customer retention; frequently the initial contact with DUHS is primarily with this position.

Clerical
Position requires minimal clerical duties such as operating general office equipment. Scope of Authority
Job requires limited supervision of other employees in the unit. Provides direction and supervision to staff in daily procedures. May function as a team lead to include providing feedback to staff and management on day-to-day issues related to operations or staff performance. Some decision making relative to individual work activities. Assignments defined by supervisor or manager.

Requirements

• College degree preferred or significant years of patient revenue cycle/process experience in lieu of college degree. Additional specialized training relevant to job responsibility.
• 5 years experience in a Healthcare or Business setting or an equivalent combination of relevant education and/or experience engaged in analytical and compliance issues.
• PC Intermediate Excel
• Advanced Word- Intermediate Database- Intermediate Lotus Notes Accounts Receivable Systems- Intermediate Calculator- Advanced Data entry General Systems for Duke University Health System, PDC
• Excellent communication skills
• Excellent written communication skills
• Demonstrated team skills
• Excellent analytical/accounting/statistical reporting skills

Nice To Haves

• Certification in related field of experience preferred but not required.

Responsibilities

• Analyze, organize, and utilize complex data and rules related to the revenue management process.
• Provide training, assessment, coaching, and technical support in the application of multifaceted rules in the work environment to achieve desired outcomes and compliance with DUHS policies and standards.
• Perform quality reviews and analysis to support internal controls, monitor employee performance and assist in staff development.
• Troubleshoots; follows through and resolves issues related to the patient revenue cycle
• Develops and presents recommendations for further consideration by management.
• Provides direction and supervision to staff in daily procedures.
• May function as a team lead to include providing feedback to staff and management on day-to-day issues related to operations or staff performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level